View source for EscARC/to add


== escARC ==

ESCTL Alarm Receiving Centre

== Thoughts on how it works ==

=== Already done ===
* Texecom alarm units fitted with ComIP modules
* Configured to alert to central monitoring station via ContactID protocol
* Central monitoring station on private network across DMVPN (Dedicated subnet)
* Alerts received at ARC are logged into MySQL database
* Database needs to be pre-configured for each location with mapping of zone/area number to text description (ContactID just sends numeric values)

=== To do ===
* Populate DB with contact details for keyholders, local police etc. for each location
* Suggested workflow:
** Alarm event received
** ARC alerts all members of the alarm's "monitoring users" group(s) via their preferences of
*** SMS
*** Voice call (Asterisk dialout)
*** Email
*** Facebook Messenger
** Alert contains a web link e.g. esctl.co.uk/arc/?h=abc7fhf
*** Hash intended to be generated and stored in DB; should represent user ID and alarm being responded to
*** Intention is that no further authentication should be needed (it's easy/quick to click on)
** First person to respond
*** Message displaying saying "You're the first, please click here to acknowledge you are responding"
**** should this be the default action, and you need to click to un-acknowledge? Some timing issues with that, though.
**** Database is then updated to say "X is dealing with this"
** Further people to respond
*** Message displayed to say "X is dealing with this"
** All users then shown details of the alert, and contact details for the location, e.g.
*** Alert
**** Area: Garage
**** Sensor: Side window
*** Contact
**** 1: Phone by front door: 0161 660 1234
**** 2: Jonathan 07123 456 789
**** 3: Neighbour (Malcolm) 0161 962 7890
*** Police
**** GMP 0161 872 5050
** Once it has been established that everything is OK, the DB will be updated and everybody notified via the same channels as previously, that the event has been closed down
** As a separate note we should agree duress code-words for use on the phone, e.g. "Tell Sam everything is OK" means quite the opposite